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Refund Policy
Last Updated: January 21, 2026
Thank you for shopping at Bokumjebo Boutique! We want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help.
1. Return Window
You have [Insert Number, e.g., 14 or 30] days from the date you received your cardboard box to request a return.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original boutique tags attached.
2. How to Start a Return
Because we value personal service, please follow these steps:
Contact Us First: Message us on WhatsApp at 917-561-0774 or email bokumjeboboutique@gmail.com with your order number and a photo of the item.
TikTok Shop: You must also initiate the return through the "Orders" section of your TikTok app to receive your shipping label and ensure your refund is tracked.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Final Sale or "Clearance" items.
Intimates, swimwear, or earrings (if applicable to your boutique).
Items that have been worn or perfume-scented.
4. Refunds
Once we receive your return and inspect the item, we will notify you via WhatsApp or Email.
If approved, your refund will be processed automatically through TikTok. The credit will be applied to your original method of payment.
Note: It may take 5–10 business days for your bank to post the refund.
5. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at 917-561-0774. We will make it right by sending a replacement or issuing a full refund.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Return Shipping
If the return is our fault (wrong item or damaged), we will cover the shipping cost.
If the return is for other reasons (doesn't fit, changed mind), the customer is responsible for the return shipping costs.
📞 Questions?
We are a small boutique and are happy to chat about your concerns!
WhatsApp: 917-561-0774
Email: bokumjeboboutique@gmail.com
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